MILLER METALS SERVICE CORPORATION

2400 BOND STREET – UNIVERSITY PARK – IL   60484

VOICE: 708.534.7200      FAX: 708.534.7211      TOLL FREE: 877.534.7200      www.millermetals.com

 

Customer Satisfaction Survey

Customer: Contact: Date: 09/03/2010

Miller Metals Service Corp. would like to thank you for your business.  In order for us to evaluate and improve our service, we are asking you to please complete the following survey and return to us via fax at your convenience.  If you prefer, you are welcome to call Brian Miller directly with your responses or concerns.

1 . How does our Service compare with the average Service you have experienced from other service organizations?

Much better than average

Somewhat better than average

About the same
Somewhat worse than average

Much worse than average

2. How often do you use your CSR, or Customer Service team?

1 time a month or less

2-3 times a month

Once a week

Once a day

More than once a day

 

3.Based on your experience with us, how likely is it that you might continue to do business with us?

 

Very likely

Likely

Undecided

Unlikely

Very Unlikely

4.      How knowledgeable is our staff about the products and services we provide?

Very knowledgeable

Knowledgeable

Somewhat knowledgeable

Not very knowledgeable

5.      Overall, how satisfied have you been with our service?

 
Very    Somewhat   Somewhat Very
Satisfied  Satisfied    Satisfied Dissatisfied  Dissatisfied Dissatisfied

6.How satisfied are you with your CSR?

Very    Somewhat   Somewhat Very
Satisfied  Satisfied    Satisfied Dissatisfied  Dissatisfied Dissatisfied


7.  How satisfied are you with the accuracy of our Customer Service Department?

Very    Somewhat   Somewhat Very
Satisfied  Satisfied    Satisfied Dissatisfied  Dissatisfied Dissatisfied


8.How satisfied are you with our deliveries?

Very    Somewhat   Somewhat Very
Satisfied  Satisfied    Satisfied Dissatisfied  Dissatisfied Dissatisfied


9.     How satisfied are you with the way we handle your orders each time?

Very    Somewhat   Somewhat Very
Satisfied  Satisfied    Satisfied Dissatisfied  Dissatisfied Dissatisfied


If you are dissatisfied, what are the reasons?

    10. Would you recommend our services to others?

Definitely

Probably

Undecided
Probably not

Definitely not

  1.    Which of the following factors represents the primary reason you do business with us?

Price

Delivery

Service

Quality

Other (explain):

  1.   Please rate out services on the following attributes.

  Select one performance rating for each attribute:

  Poor      Fair  Good Very Good Excellent
Responsive
Professional
Friendly/Courteous
Helpful
Honest/Reliable

  1.  If there was one thing you would recommend we improve, what would it be?

 

 

Miller Metals Service Corporation truly appreciates your business and assistance in completing this survey.

Sincerely,

Brian Miller

President

bomil@aol.com

Voice:  708.534.7200

Fax:     708.534.7211

Toll:     877.534.7200